Knowledge Centre

Mistakes to Avoid When Filing Third-Party Insurance Claim

Published on September 23, 2019. EST READ TIME: 5 MIN

The Motor Vehicles Act, 1988 makes it mandatory for every vehicle owner in India to insure his/her vehicle with third party insurance.. Third party insurance provides coverage against any financial liabilities arising out of any injury, damage, loss or damage to property or third party incurred during an accident. Unlike a comprehensive cover, third party insurance does not provide coverage against damages caused to your own vehicle, self or fellow pillion rider as well as a third party.

Third party insurance provides coverage for the following:

  • Injury or death caused to the third party

  • Third party property damage

Though there is no limit on death or injury liability, property damage is capped at a limit of Rs. 7.5 lakh.

Procedure for raising a third party insurance claim 

  • To initiate a third party insurance claim, you will have to do the following:

  • On meeting with an accident where there is any injury to third party, the first thing you should do is make a call at the nearest police station. To keep yourself safe from further falling into any legal trouble, it is always advisable to It is required you file an FIR to support your third party claim (in case it may arise out of the incident). Do not delay in this process as it could create legal hassles at the time of claim settlement.

  • Next, inform the insurance company. Ensure that you call and inform the insurance company within 48 hours of the accident. Generally, companies have a rule under which you need to contact them to inform them about the incident.

  • Collect photographic evidence if you can. This should include taking pictures of the accident site. Take pictures of the injury, damaged car or property. This will also help the insurance company get a clear picture of the accident caused.

  • To prove your claim to the company, note down the names of the witnesses present and their numbers who are ready to support your claims.

  • Note down the insurance details of the other party involved

  • In the area which the mishap has taken place, register your case in the tribunal court. You can also file a complaint in the area’s jurisdiction where you or the third party reside.

  • In the case of third party claims, the court is not responsible for deciding the compensation that has to be offered to the third party.

  • Until the claim is settled, it is always advisable you keep a track of all the documents/ receipts and the name and number of the insurance company representatives.

Common mistakes to avoid when filing a third-party claim

  • Don’t run away from the accident sight even if you are at fault.

  • Do not miss out on informing the police about the accident.

  • Do not try to settle the matter personally with the third party

  • Avoid riding the two-wheeler under the influence of alcohol or drugs

  • Do not employ your private registered vehicle for commercial use

  • Do not miss out on any accident formalities(Like Filing FIR, medical tests)

  • Do not sign a cheque that says ‘final payment’

  • Do not load your vehicle more than the vehicle passenger sitting capacity or vehicle load capacity. Do not get stressed and take complete blame on yourself, Call your insurance company for legal advice

Disclaimer: The above information is for illustrative purpose only. For more details, please refer to policy wordings and prospectus before concluding the sales.

This blog has been written by

Mukesh Kumar | Motor Insurance Expert | 36+ years of experience in insurance industry

A veteran in the insurance industry, Mukesh Kumar has the expertise of handling various functions like Business Development, Underwriting, Claims, Human Resources, Quality Management and Marketing. With rich knowledge of the industry, he loves to share his views on topics of insurance sector and takes special interest in educating people on advantages of having insurance.

Mr. Mukesh Kumar recommends "getting your two wheeler insured from HDFC ERGO, a brand serving more than 1 crore+ customers. With overnight repair services and more than 6,800+ network garages, you can be assured of help in event of any damage to your vehicle


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