Registration of Cashless claim only for Emergency Medical Expense & Dental Expenses (Cashless is provided for only this coverage’s) TPA – Alliance Global Assist is a TPA who has established contacts with hospitals abroad.

  • Please click here for pre-filled claim form.
  • Please send pre-fill claim form along with ROMIF & claim documents (Claim document list is available in pre-fill claim form) on medical.services@allianz.com.
  • TPA will check with hospital for cashless and arrange for the same. The TAT for processing the same will be 24 hours.
  • While abroad, look for our Network Hospitals in case of medical emergencies.

In case of emergency and to register claim please call us at 24 hour Help Center and quote Policy Holders’ Name and Policy Number

Out side India : Toll Free : + 800 0825 0825. Please add the respective country code before dialling the number. For country code Please Click Here. For Example :If you are dialling from Canada dial 011 800 0825 0825

Email - travelclaims@hdfcergo.com

For seamless processing of claims make sure to submit below details

Provide NEFT details in the claim form along with cancelled cheque.
Provide KYC ( Know your customer ) form along with photocopy of any one of following KYC documents for all claims amounting to Rs 1 lakh and above. For KYC Form Click Here.
KYC Documents: Aadhaar Card, Passport, Driving Licence Voter ID , etc

Documents required for Claims :

Accidental Death
  • ROMIF Form – click here
  • Attached Claim form duly completed (Page 1,2,3 with Section B, Section C -mandatory).
  • Consultation Note OR Emergency Room's doctor medical report OR Relevant Treatment Papers OR Discharge Summary. (Mandatory Document).
  • Copy of the passport showing the date of entry journey from India.
  • All relevant Original Invoices for the expenses incurred.
  • Receipt OR Any other document suggestive of payment made to the hospital.
  • Post-mortem Report or Coroner’s Report.
  • Death Certificate.
  • Final police inspection report.
  • Copy of cancelled cheque.
Emergency Medical Expenses
  • ROMIF Form – click here
  • Attached Claim form duly completed (Page 1,2,3 with Section B, Section C -mandatory).
  • Consultation note or Emergency Room's doctor medical report.
  • Relevant treatment papers or Discharge Summary.
  • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
  • All relevant Original Invoices for the expenses incurred.
  • Payment receipt for all invoices OR any other document suggestive of payment made to the hospital.
  • Copy of cancelled cheque.
Emergency Dental Treatment
  • ROMIF Form – click here
  • Attached Claim form (Page 1,2,3 with Section B, Section C -mandatory) duly completed and signed by the claimant.
  • Consultation note or Emergency Room's doctor medical report.
  • Relevant treatment papers or Discharge Summary.
  • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
  • All relevant Original Invoices for the expenses incurred.
  • Copy of cancelled cheque
Loss Of Baggage & Personal Documents
  • Attached Claim Form (Page 1,2,3 with Section F) duly completed and signed by the Insured.
  • Original FIR Report to be obtained from the relevant police authority in the event of loss or theft.
  • Copy of the old passport of the employee, if available. (In case of loss of passport).
  • For claims involving jewelry, submit original or certified copies of valuation certificates issued prior to the commencement of the Period of Insurance.
  • Original embassy receipts OR Passport office Receipts for the replacement of Passport. (In case of loss of passport).
  • Emergency travel certificate. (In case of loss of passport).
  • Copy of the new passport. (In case of loss of passport).
  • Copy of cancelled cheque. Please Note: Personal Documents means an Insured Person’s identity card (if applicable), ration card, voter identity card, passport, driving licence and car licence.
Checked Baggage Loss (Including Baggage Damage)
  • Attached Claim Form (Page 1,2,3 with Section D) duly completed and signed by the Insured.
  • Original Property Irregularity Report (PIR) from airlines.
  • Claim form submitted to airlines, mentioning the details items lost/damaged, with their respective cost. (Mandatory).
  • Baggage Loss/Damage Report OR letter from airlines OR any other document from airlines confirming the loss of items.
  • Copies of Boarding Pass, Ticket and Baggage tags.
  • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
  • Details of Compensation received from Airlines If Any.
  • Original Bills/Receipts for the items lost.
  • Copy of cancelled cheque.
Baggage Delay
  • Claim Form (Page 1,2,3 with Section F – duly completed and signed by the Insured.
  • Original Property Irregularity Report (PIR) mentioning the date and time of loss.
  • Letter from airlines mentioning the duration for which baggage delay has taken Place or any other document suggestive of proof of period for which baggage delay has taken place. (Mandatory).
  • Copies of Boarding Pass, Ticket and Baggage tags.
  • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
  • Details of compensation received from airlines If any.
  • Original Bills/Receipts/Invoices for the necessary emergency purchases of toiletries, medication and clothing that he/she needed to buy during the period of baggage delay.(Mandatory)
  • Copy of cancelled cheque
    Please Note: Claim payment can be made only against the receipts for expenses directly resulting from baggage delay.
Trip Cancellation
  • Letter from insured mentioning the reason of trip cancellation with related proof.
  • Proof of travel and accommodation expenses made in advance for the trip.
  • Details of refundable amount from the airlines for tavel tickets.
  • Copy of cancelled cheque
Trip Interruption
  • Letter from insured mentioning the reason of trip cancellation with related proof.
  • Proof of travel and accommodation expenses made in advance for the trip.
  • Details of refundable amount from the airlines, hotel booked in advance.
  • Copy of cancelled cheque.
Loss of Cash
  • Attached Claim form (Page 1,2,3 ) duly completed and signed by the claimant.
  • Original/Photo Copy of FIR Report to be obtained from the relevant police authority in the event of loss or theft. This is a written proof confirming that the loss has occurred due to theft.
  • Documentation of Cash withdrawal/Travellers cheques, occurring within seventy-two (72) hours of the commencement of an Insured Journey that supports the amount of the claim.
  • Details of refundable amount from the airlines for travel tickets.
  • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
  • Copy of cancelled cheque.
Flight Delay
  • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant.
  • Invoices related to List of essential purchases made, such as meals, refreshments or other related expenses directly resulting from the flight delay. (mandatory)
  • Confirmation letter from the airlines clearly stating the duration and the reason for flight delay (Mandatory)
  • Copies of Boarding Pass, Ticket.
  • Copy of cancelled cheque.
    Please Note: Claim payment can be made only against the receipts for expenses directly resulting from flight delay.
  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • Please retain a copy of the documents sent for your records.
  • You may also send the claim form with annexure to our Claims Processing Cell at the following address :
    HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,
    Andheri Kurla Road,
    Andheri – East,
    Mumbai- 400 059,
    India
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