Claim process

    For seamless processing of claims make sure to submit below details

  • Provide NEFT details in the claim form along with cancelled cheque

  • Provide KYC ( Know your customer ) form along with photocopy of any one of following KYC documents for all claims amounting to Rs 1 lakh and above. For KYC Form Click Here

  • KYC Documents: Aadhaar Card, Passport, Driving Licence Voter ID, etc

Marine Hull and Machinery

For Indemnity Sections:

In case of any event leading to a claim under the Policy arising out of an Insured event, Insured event shall be intimated to Claims Manager / Underwriter. While Intimation of claim, Insured has to provide relevant information which includes Policy and Loss details. Based on the details provided Claim will appoint the Surveyor.

Appointment of Surveyor

The current process is that for all Marine H&M Losses an appropriate Loss Adjuster/Surveyor is to be appointed. Professional loss adjustment in case of a fire claim is critical for reaching a clear decision in the claim.

This requires that when a Surveyor is considered for appointment the following factors should be looked at:

  • Date and Time of Occurrence
  • The nature of loss
  • The geographical location of the loss
  • Approximate amount of loss
  • The Surveyors credentials, which would comprise of:
  • His qualifications
  • His experience
  • The quantum of loss assessed by him in earlier surveys
  • His Certification by IRDA

There are a few other critical things to be kept in mind here:

  • A specialist may be required to help the Surveyor while ascertaining the cause of fire.
  • If there is confusion on any aspect of the claim including the cause of fire, a qualified Consultant should be appointed. His appointment letter must clearly state the reason for his appointment and what do we want him to look into. The time lines for submitting the report must also be agreed upon, as Adjustment must not be delayed due to pendancy of the investigation report.

Surveyors Responsibilities:

  • The Surveyor must issue an ‘ILA’ or initial loss assessment, as soon as his preliminary assessment is over.
  • He should continue to advice about revision in reserve as his adjustment progresses, till a firm figure is arrived at.
  • He must submit he reports and photographs both in hard copies and soft copies. Supporting documents will have to be scanned.
  • He should clearly establish coverage.
  • He must clearly establish Cause of loss.
  • Loss Adjustment should be done in clear financial terms, with attachments certified by a CA if financial statements are involved.
  • Salvage value.
  • The Surveyor should also determine loss minimization possibilities, by involving experts from India/Abroad. If so agreed, with the insurers, he will co ordinate the activities of these specialists, so as to ensure that maximum equipment is made serviceable again.

Processing of Claim: The documents generally required for processing of claims are:

  • Policy/Underwriting documents.
  • Survey Report with Photographs
  • Claim Intimation letter by the insured with respect to the claim
  • Log book
  • All Applicable valid Certificates

Apart from above Standard documents some other documents based on the nature of claim as under:

  • In addition to copies of the relevant insurance policies, the following documents and information may be required to accompany a claim put forward against insurers. If an adjustment is prepared, the adjuster will extract information from the documents and incorporate it in the adjustment, but insurers are still entitled to see the original documents and vouchers if they so wish
  • It will be noted from the list below that certain items require the endorsement of the underwriters' surveyor as being fair and reasonable. This endorsement may be to the effect that the amount concerns repairs attributable to the damage noted, or may be for cost only where reservations exist as to whether the work incorporated in the account is relevant to the repairs in question. The endorsement will be obtained either by the owners' superintendent at the time of survey/repairs, or through subsequent correspondence entered into by the average adjuster with the surveyors in question.

(A) General

  • Deck and engine room log books covering the casualty, and, if possible, the repair period(s). Master's and/or chief engineer's detailed report and/or note of protest, as relevant.
  • Underwriters' surveyor's report and account (if settled by ship-owners and not directly by underwriters).
  • Classification Society surveyor's report and account. Owners' superintendent's report and account.
  • Receipted accounts for repairs and/or any spare parts supplied by ship-owners, in connection with repairs, endorsed by underwriters' surveyor as being fair and reasonable.
  • Accounts covering any dry docking and general expenses relating to the repairs. These accounts should also similarly be endorsed by underwriters' surveyor.
  • Accounts for all incidental expenses paid at the port of repair, e.g. port charges, watchmen, communications expenses, agency, etc.
  • Details of fuel and engine room stores consumed during the repair period, together with the cost of replacement.
  • If any owners' repairs are effected concurrently with the damage repairs, it will assist the adjuster if the accounts for these repairs are also provided.
  • Copies of faxes/e-mails sent and details of long-distance calls made in connection with the casualty, together with their costs.
  • Details of dates of payment of all accounts.

(B) When vessel has been in collision

  • Details of steps taken to establish the liability for the collisions and the eventual settlement made between the two parties.
  • If a recovery has been attempted against the colliding vessel, a detailed copy of the claim put forward and all the items allowed from the claim by the owners of the colliding vessel together with accounts covering legal costs.
  • A detailed copy of any claim received from the other vessel, together with details of which items included in the claim have been agreed.
  • Details of efforts to limit liability of applicable.

(C) Where a vessel is removed for repairs

  • The reason for the removal.
  • Deck and engine room log extracts covering the removal passage or details of:
  • The last port prior to the repair port, and the first port thereafter.
  • Details of the dates of arrival/departure at the relevant ports.
  • Details of whether a new cargo or charter was booked on the removal to the repair port, together with information concerning the freight earned thereon, and also derail as to any new cargo booked to be loaded following completion of repairs.
  • Accounts for the outward port charges at the last port prior to the repair port, the inward and outward port charges at the repair port, and, if the vessel returns to the port from which she originally moved, the inward port charges at that port.
  • Portage bill showing the wages of the officers and crew covering the period during the removal to the repair port, and also for the return passage if the vessel returns to her original port. The cost of maintenance for the officers and crew should also be stated.
  • Details of fuel and stores used during the removal indicated under (5) above, and the cost of their replacement.
  • Accounts for temporary repairs if they were effected solely to enable the vessel to move to the repair port.
  • Details of owners' repairs, if any, effected at the repair port together with the costs thereof.

General average - documents/information required

The documents required in cases of general average vary considerably according to the nature of the casualty. The following are selected to cover the majority of cases.

(A) Resort to a port of refuge

  • Log extracts and reports from the master or other parties showing the dates and times when the vessel deviated, arrived at a port of refuge, left port of refuge and regained her position.
  • Any survey reports, whether held on behalf of underwriters, owners, the Classification Society, or in the general interest dealing with the vessel's resort to the port of refuge and/or any repairs affected there.
  • Details of any repairs effected at the port or refuge, stating whether they were temporary or permanent repairs, and also how much of the repair account represents the excess costs of overtime worked by repairers.
  • Details of any shifting or discharge of cargo at the port of refuge, stating whether such shifting or discharge was necessary either in order to allow repairs necessary for the safe prosecution of the voyage, or for the common safety or for re-stowage. If any costs have been incurred in this respect, the accounts covering such expenses, storage whilst ashore, and insurance during the storage period to be supplied.
  • Agent's general account covering the detention period at port of refuge together with supporting vouchers.
  • Portage bill giving details of wages and allowances paid to crew of vessel during the resort to the port of refuge.
  • The daily rate of maintenance paid in respect of the crew of the vessel.
  • Details of fee and expenses paid to any owners' superintendent/surveyor employed at the port of refuge.
  • Details of fuel and stores consumed in deviating to the port of refuge, while detained there, and in regaining position, together with details of the cost of their replacement.
  • Copies of faxes/e-mails sent and details of long distance calls made in connection with the casualty together with their costs.
  • All accounts should be marked with the date on which they were paid by owners.

(B) In respect of ship

  • If the vessel has been on fire:
  • Survey reports showing division of damage between fire and efforts to extinguish the fire.(The same division should also be made in surveys of any similar damage to cargo.)
  • Accounts for repairs to the vessel should also be divided in this way.
  • Accounts for any fire-fighting costs: refilling extinguishers, CO2 bottles, etc.
  • If the vessel has been aground
  • Survey report dividing the damage found between that caused by grounding and that caused by re-floating.
  • Repair accounts should be similarly divided.
  • If the vessel has been re-floated with tugs, details of the Salvage Award and relevant legal costs, or if the salvage services have been rendered under contract, a copy of the salvage contract and the relevant accounts.
  • Accounts for any costs incurred lightening the vessel (e.g. lighterage).

(C) In respect of cargo

  • Manifest of the cargo on board at the time of the accident.
  • Copy of the bills of lading showing the front and reverse sides.
  • Details of the outturn of cargo delivered.
  • Any reports of survey on the cargo held directly following the casualty or at the port(s) of destination.
  • General average security documents furnished by cargo interests (i.e. average bonds and general average guarantees)
  • Counterfoils of any general average deposit receipts issued.
  • Copy of the commercial invoice(s) covering the particular consignment(s).

(D) In respect of freight/time charterers' bunkers

  • Details of the chartering situation of the vessel and copies of the charter parties.
  • If freight was at risk, a copy of the settled freight account will be required together with copies of all accounts covering the cost of earning the freight subsequent to the accident.
  • Details of any bunkers owned by time charterers remaining on board the vessel at the termination of the adventure.
  • Off-hire statement.

Salvage if any should be disposed of at an early date to realize maximum value and to avoid any further deterioration, due to atmospheric conditions.

All claims are subject to approval by Surveyor appointed by HDFC ERGO GIC LTD
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