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Escalation Levels  

We're here to help!

At HDFC ERGO, we assure best in class service to our valuable customers. However, if you wish to bring any instance to our notice, please feel free to get in touch with us:

Click here for Guidance on timeframe followed as defined by IRDA.

Level 1

Call Us

(Operational Mon - Sat from 9 AM - 6 PM)

18002677444
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Write to Us

Raise a Grievance

Track your Grievance: click here

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We have dedicated desks to cater requests for:

Senior Citizens & Persons with Disabilities: call us on 022 6158 2026. Write to us at seniorcitizen@hdfcergo.com

Women: Call us on - 022 6158 2055

Level 2

In case, you are not satisfied with the decision/resolution of the above office, cgo@hdfcergo.com to reach our CGO desk

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For unresolved grievances, please contact the Insurance Ombudsman via https://www.cioins.co.in/. Click below to find the Insurance Ombudsman contact list.

Click for Contact Details

Click here to view the policy on Protection of Policyholders' Interest

For more information on registering complaints/grievances please contact the nearest HDFC ERGO office.

Click here to get the branch wise list of our customer grievance officers

You can also raise and track complaints via IRDAI's Bima Bharosa portal, click here .

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Visit the 'HELP' section of our website Click here
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Download the Here app by HDFC ERGO
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Live chat with our chatbot DIA on our website
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Send us a 'Hi' on our WhatsApp number 8169 500 500
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