Claim process

    For seamless processing of claims make sure to submit below details at healthclaims@hdfcergo.com

  • Provide NEFT details in the claim form along with cancelled cheque

  • Provide KYC ( Know your customer ) form along with photocopy of any one of following KYC documents for all claims amounting to Rs 1 lakh and above. For KYC Form Click Here

  • KYC Documents: Aadhaar Card, Passport, Driving Licence Voter ID, etc
  •  



Step 1. Claim Registration

Who Will Do it : Policy Holder
What Should be done?
To register your claim, fill the claim form and send to us with required documents to below address
HDFC ERGO General Insurance Company Ltd
C-25, 5th Floor, Tower 1,
Stellar IT Park,Sector-62,
Noida, Uttar Pradesh
Pin Code : 201301
Click Here for claim form

Step 2. Approval of Claim

Who Will Do it : HDFC ERGO
What will be done?
HDFC ERGO will scrutinize all documents and approve the claim. In case additional information or documents are required, HDFC ERGO will call for the same and upon satisfactory receipt of all necessary documents the claim will be settled by HDFC ERGO.

Step 3. Status Update

Who Will Do it : HDFC ERGO
What will be done?
You will get your claim updates through SMS/Emails on every stage.

Step 4. Settlement of claim

Who Will Do it : HDFC ERGO
What will be done?
On receipt of complete documents, the claim would be processed and payment will be made through NEFT.
  1. Duly filled and signed Claim Form
  2. Death Certificate from Muncipal Corporation
  3. FIR or MLC Copy
  4. Post Mortem Report or Cause of death certificate from treating doctor
  5. NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  6. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  7. Blood analysis report or Histopathology or Chemical viscera (If done)
  8.  

  1. Duly filled and signed Claim Form
  2. Death Certificate from Muncipal Corporation
  3. FIR or MLC Copy
  4. Post Mortem Report or Cause of death certificate from treating doctor
  5. NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  6. Outstanding Loan Statement from financer
  7. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  8. Blood analysis report or Histopathology or Chemical viscera (If done)
  9.  

  1. Duly filled and signed Claim Form
  2. Death Certificate from Muncipal Corporation
  3. FIR or MLC Copy
  4. Post Mortem Report or Cause of death certificate from treating doctor
  5. NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  6. Last Income tax return (ITR)
  7. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  8. Blood analysis report or Histopathology or Chemical viscera (If done)
  9.  

  1. Duly filled and signed Claim Form
  2. Discharge Card / summary
  3. Original Hospital Final Bill with payment receipt, Original Medicine Bills, Prescriptions and Original Investigation reports
  4. NEFT details for payment: Cancelled cheque in the name of Payee (proposer/nominee) or bank statement/1st page of passbook copy attested by bank
  5. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer/nominee) - Aadhar card, Passport, Driving license, Voter ID, etc
  6. FIR / MLC Copy (if done)
  7. *Hospital Cash cover only for IPA
  8.  

  1. Duly filled and signed Claim Form
  2. Copy of discharge card/summary
  3. Copy of investigation reports like X-RAY / MRI / CT scan etc
  4. Fitness certificate from treating doctor
  5. Leave certificate from employer (if salaried) / ITR of last 2 years (if own business)
  6. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  7. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  8.  

  1. Duly filled and signed Claim Form
  2. Copy of discharge card/summary
  3. Copy of investigation reports like X-RAY / MRI / CT scan etc
  4. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  5. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  6.  

  1. Duly filled and signed Claim Form
  2. Copy of discharge card /death summary
  3. Investigation Reports and other related documents reflecting Critical Illness diagnosis
  4. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  5. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  6.  

  1. Duly filled and signed Claim Form
  2. Copy of discharge card /death summary
  3. Investigation Reports and other related documents reflecting Critical Illness diagnosis
  4. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  5. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  6.  

  1. Duly filled and signed Claim Form
  2. Repair estimate
  3. Final repair bill
  4. Settlement letter of main motor insurance claim
  5. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  6.  

  1. Duly filled and signed claim form
  2. Termination letter issued from the employer with the reason for termination
  3. Form 26 AS
  4. EMI confirmation statement from financer (HDFC LTD / HDFC Bank LTD) from where the loan is granted
  5. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  6. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  7.  

  1. Outstanding loan statement from the financer
  2.  

  1. Duly filled and signed Claim Form
  2. Disability Certificate from Government Hospital
  3. All treatment papers and Investigation report
  4. FIR / MLC Copy
  5. NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  6. For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  7. Outstanding loan statement from financer in case of 100% disability*
  8. *Required for SS and HSP
  9.  

  1. Birth Certificate of the child/ Aadhar Card of the child/ Ration Card
  2. School ID card
  3. Copy of Fee receipt of school/college
  4.  

  1. Claim documents to be send to below address
  2. HDFC ERGO General Insurance Co. Ltd. 5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301
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