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Register personal accident claim

Document checklist

Personal Accident Insurance Policy Claim document checklist

Reimbursement Claims

Document Checklist

For seamless processing of claims make sure to submit below details at healthclaims@hdfcergo.com


Provide NEFT details in the claim form along with cancelled cheque
Also, ensure that eKYC ID of the proposer is linked to the policy. To know more about eKYC procedure, click here.

  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)
  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • Outstanding Loan Statement from financer
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)
  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • Last Income tax return (ITR)
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)
  • Duly filled and signed Claim Form
  • Discharge Card / summary
  • Original Hospital Final Bill with payment receipt, Original Medicine Bills, Prescriptions and Original Investigation reports
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer/nominee) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer/nominee) - Aadhar card, Passport, Driving license, Voter ID, etc
  • FIR / MLC Copy (if done)
  • *Hospital Cash cover only for IPA
  • Duly filled and signed Claim Form
  • Copy of discharge card/summary
  • Copy of investigation reports like X-RAY / MRI / CT scan etc
  • Fitness certificate from treating doctor
  • Leave certificate from employer (if salaried) / ITR of last 2 years (if own business)
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Duly filled and signed Claim Form
  • Copy of discharge card/summary
  • Copy of MLC/FIR
  • Copy of investigation reports like X-RAY / MRI / CT scan etc
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Duly filled and signed Claim Form
  • Copy of discharge card /death summary
  • Investigation Reports and other related documents reflecting Critical Illness diagnosis
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Duly filled and signed Claim Form
  • Copy of discharge card /death summary
  • Investigation Reports and other related documents reflecting Critical Illness diagnosis
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Duly filled and signed Claim Form
  • Repair estimate
  • Final repair bill
  • Settlement letter of main motor insurance claim
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • Duly filled and signed claim form
  • Copy of Termination letter issued from the employer with the reason for termination/suspension/dismissal/retrenchment
  • Copy of Appointment letter of the last organization from where termination has been done along with the terms and conditions of employment
  • EMI confirmation statement from HDFC LTD / HDFC Bank LTD from where the loan is granted. New employment letter.
  • If currently employed, then new employment letter along with the terms and conditions of employment.
  • Last three months salary slips
  • Copy of Outstanding Loan/Bank Statement from HDFC Ltd
  • KYC form and KYC documents (ID and address proof e.g Pan card/Aadhaar card/Ration card/Passport etc.)
  • Original cancelled cheque with Payee name (Insured name) printed on cheque is required. If name is not printed on cheque please attach first page of bank passbook / Bank statement with stamp
  • Duly filled and signed Claim Form
  • Disability Certificate from Government Hospital
  • All treatment papers and Investigation report
  • FIR / MLC Copy
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Outstanding loan statement from financer in case of 100% disability*
  • *Required for SS and HSP
  • All documents of PA Accidental Death
  • Ration Card Copy/Birth Certificate
  • Certificate from the school/college where dependent child is studying/Fee receipt of school & college
  • School ID card

Claim documents to be sent to below address:

  • HDFC ERGO General Insurance Co. Ltd. 5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301
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