At HDFC ERGO, we believe in fostering trust and transparency with our customers. As part of this commitment, we are sharing our claims statistics to keep you informed about how we handle claims. Below, you will find a detailed breakdown of our claims for this financial year. This data reflects our dedication to fair and efficient claims processing, ensuring that you receive the support you need when it matters most. We are proud to serve you and remain committed to upholding the highest standards of integrity and customer care.

S.No	Status	Apr'25 - Mar'26
		Retail Health	Motor Own Damage
A	Outstanding as on 1st Apr 2025	19,070	19,090
B	Claims intimated during the period	5,88,621	3,37,400
C	Claims Paid	5,72,551	3,16,027
D	Claims Repudiated	14,437	11,258
E	Claims Closed without payment*	0	15,475
F	Outstanding at the end	20,703	13,730

Sr. No	Health Claims TAT
A	Pre-Auth TAT*	25 Min
B	Discharge TAT*	59 Min
C	Average Reimbursement TAT*	3.8 days

Sr. No	Motor OD TAT
A	Work-approval (within 2hr)	89%
B	Last Document to Payment TAT (within 1 day)	89%

*Note: The frequent reasons for close without payment -

1. Claims withdrawn by insured
2. Vehicle not reported to workshop after intimation of claim
3. Claim not pursued by Claimant.
4. Loss amount within deductible