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How to file international travel insurance claim ?

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Travel insurance is the much needed companion for your international trips. Be it a usual business trip or a family vacation, getting your trip secured is as important as booking a hotel or buying flight tickets. For many countries, it’s a compulsion and hence they do not allow you to enter without a valid travel insurance plan. It holds utmost importance to ensure your trip, stay and journey is secured. Whenever you buy travel insurance, the only thing that bothers you is the fact that in case you fall sick or lose your baggage at an overseas destination, how are you supposed to report the claim? Let’s take a deep dive and understand this process.

Types of Claim

Travel Insurance offers a wide range of coverage, which also means that there are different claim processes depending upon the claim type. For example, the procedure for filing a claim for loss of baggage would be different than that of medical treatment. Hence, let’s take a look at the type of travel claims in detail.

• Stay Related
• Baggage Related
• Medical Related

For Trip Related Claims: Any claims related to flight delays, Hijack etc are termed as trip related claims.

For Baggage related Claims: In case of baggage, documents or passport loss you can file a claim with all details of PIR , letter from the airlines and copy of your ticket and boarding pass.

Medical Related Claims: In case you need an emergency medical attention due to accident or sickness, you need to preserve bills and discharge summary for making a claim under medical related claims.

For Medical Emergency

If you are injured or unwell and need immediate medical attention than you need to follow the below mentioned steps:

• Call upon +800 08250825 (International Toll Free prefix the area code ) and check for the list of network hospitals on our website , so that you do not have to pay for the entire treatment costs.
• Post hospital admission, you need to intimate our team and ask for the checklist.
• Once the form is sent via email you can fill it up and send with documents to the insurance company.
• Kindly mail us scanned images of your claim documents on processing@hdfcergo.com, with cc to travelclaims@hdfcergo.com or fax us on +91-120-6691600 within 30 days from date of admission.

For Flight Delay

• Send us the claim form along with the bills of your refreshments and emergency purchases made by you while you waited for the delayed flight.
• Letter from the airlines stating the flight delay status
• Boarding Pass/ Tickets / Cancelled Cheque

Once you share all relevant documents travel insurance claim gets settled.

To read in detail about every claim type and what are the important documents click here

Disclaimer: The above information is for illustrative purpose only .For more details, please refer to policy wordings and prospectus before concluding the sales.

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