Knowledge Centre

FASTag- Uses and Benefits

Now no need to wait for hours at the toll plazas awaiting your turn to pay the toll fee. FASTag is a reloadable tag which can be used at toll plazas; it enables automatic deduction of toll fees and allows you to pass through without you having to wait for any kind of cash transaction. The tag uses Radio Frequency Identification Technology and is affixed on the windscreen when the tag is active. Currently 420+ toll plaza across the nation are implementing FASTag solution. More toll plazas will be brought under FASTag program in future.

What are the benefits of FASTag?

  • Ease of payment-There is no need to stop at tolling centre for any cash transaction

  • No stoppage of vehicle means lower wastage of fuel

  • Ease of recharge, FASTag can be recharged online using internet banking, debit or credit cards

  • SMS alerts

  • Online Portal for users

  • 5 years validity

  • Cash back Incentives

Is FASTag Compulsory? Is it compulsory for any type of Vehicle?

Government of India has extended deadline for FasTag to December 15, 2019 from December 1, 2019. It is compulsory for all categories, kind, make and type of vehicle.

Who is looking after the program?

Indian Highways Management Company Limited (IHMCL) and National Payment Corporation of India (NPCI).

What are the charges for FASTag?

FASTag has a onetime fee of Rs 200. Refundable security depends on the type of vehicle.

What is the procedure to get FASTag?

You can visit any Point of Sale locations at Toll Plaza/Issuer Agency to get account created. You can also call at the contact centre of Issuer agency to know on details. There are several NHAI authorized service providers including HDFC, ICICI, Equitas. You can choose any of them.  

What are the documents required to get FASTag?

The documents needed are Registration Certificate, Passport size Photograph, KYC documents which includes PAN Card, Aadhar Card, Driving License, Voter ID card.

Where is the FASTag put in the car?

FASTag needs to be affixed in the windscreen of the car in such a way that the toll gate sensor should be able to read it and the employees should be able to sight them easily. If you have multiple RFID tags on the car then the sensors would not be able to detect them properly.

Where do I Pay the Bill?

The issuer agency will deduct the fee from customer account that is linked with the bank/issuer. The customer needs to adequately fund the account that is linked to the FASTag.

How do i know the payment has been made?

You should get the confirmatory SMS within 5 minutes of crossing the tollgates. Also it is suggested that you check on your FASTag statement regularly to ensure the transactions have been correct. Any discrepancy can be taken up with NHAI, service provider.

Is there a minimum value for the top-up?

Yes, the minimum value is Rs 100

Can FASTag of one vehicle be used for another?

No, FASTag for a vehicle is based on the KYC documents submitted. Any attempt of doing such a thing can result in FASTag getting blacklisted.

What if I go to another city?

FASTag works on all enabled toll plazas. In event of change in city, you need to inform the Issuer agency.

In event of damage of FASTag could I get another one?

You need to approach the issuer agency who would then issue a replacement of FASTag.

The above information is for illustrative purpose only. For more details, please refer to policy wordings and prospectus before concluding the sales.


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