Customer's Voice

Customer's Voice

Chaudhari Nitin
Customers Voice Dear Sir/Madam, I write this just to say a lot of Thank You to all of you.Yesterday only did we receive the cheque . I really appreciate the professionalism, courtesy, dedication, sincerity, speed and cooperation you all have extended to me and the grief stricken family who have untimely lost their beloved son,husband and father who was the only earning member. I really thank you all for your timely help whenever I have written you as well as called you in the process of settlement of claim. Thank you once again and I am confident you will provide such services in future to all such grief stricken families.I once again express my sincere gratitude and wish you all and HDFC ERGO all the best and prosperity. Thanks and regards. Chaudhari Nitin

Praveen Sasidharan:
I had a motor claim for car KL-01-AG-8784 this month.Your claims team was very fast to act and I got my vehicle in 3 days even though your company didn’t have a tie up with that particular garage. I highly appreciate the way in which my claim was dealt.

Frank M:
Thank you very much for your reply. Your Call Center was very kind in giving me the necessary assistance at the time when I called in connection to the claim. I as instructed by your Call Center executive did go to Sundaram Motors, Coimbatore and signed the necessary claim forms etc giving the original RC book, driving license, the policy etc. The work is in progress and the company has given me the assurance that the vehicle will be delivered to me on Saturday morning. Kindly instruct your surveyor to inspect the vehicle on Friday itself since I will be taking delivery of the vehicle on Saturday early morning. My MD is leaving for Kerala the next day early. I must complement you staff for the excellent and courteous manner in which they spoke to give me all the assistance. Looking forward to a long standing relationship with the company.

Onkar Singh:
Onkar Singh Due to failure of the main bearing, the main shaft of the machinery was damaged at the bearing base. We had a Business Suraksha policy with HDFC ERGO that also covered Machinery Breakdown. The Corporate Claims Team visited the site of the loss and subsequent to that a meeting was held at our Corporate office for final discussion. The Claim was settled within 4 days of the discussion being held!! It was indeed a pleasure to interact with your Claims Team on the technical issues. We sincerely admire your graceful and professional approach.

Venkatesh B:
It would be my pleasure to give you a feedback about HDFC ERGO services which includes the customer services from your team. Quantitative feedback : Rating measurement scale: 1 to 5 (1 – Poor, 2 – Good, 3-Better, 4- Fair 5 – Excellent) 1. Prompt reply from HDFC ERGO employees: In a scale of 1 to 5, I would rate 4. 2. Pro-actively understanding the customer’s/client’s mail communication: I would rate 3 3. Customer etiquette in replying mails: I would rate 4 4. Proper guidance over email: I would rate 5 Over-all rating of HDFC ERGO is 4. Qualitative feedback : I sincerely appreciate the services of HDFC ERGO team in attending to my insurance needs when I was overseas. (Location – Johannesburg, SA). To be specific about their service, I am glad to mention that their promptness, caring attitude in terms of customer service is to be highlighted.

Thanks for processing the claim. I would like to thank you all. Interacting with your customer care executives was real helpful and I can say for sure that very few customer care associates understand the whole process and value customer, which is a real help to the customer. In the whole claim processing, your customer care executives not only kept me updated about the status of the claim and but also replied to my emails promptly. I can gladly say that HDFCERGO's claim team has a very effective process and knowledgeable associates who understand the process, interacts effectively with customers and value customer. Thank you very much HDFC ERGO Claim Team.