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Awards and Recognition

ICAI Award 2016

ICAI Awards for Excellence in Financial Reporting
HDFC ERGO has been presented an award by ICAI for Excellence in Financial Reporting 2015- 16 under Category IV. It is the 2nd consecutive year, the 4th time in our journey, that we have been awarded for excellence in financial reporting. It is the only award presented in the non - life category this year.

SKOCK Order-of-Merit for Claims Survey Management (CMS)  for qualifying amongst the Top 100-projects in India

SKOCK Order-of-Merit for Claims Survey Management (CMS) for qualifying amongst the Top 100-projects in India
This SKOCK order of merit is awarded to the “Top 100 Projects in India”. The projects are selected by a Jury of eminent experts and the Secretariat of SKOCK from a large number of nominations and presentations. HDFC ERGO’s Claim Survey Management, was conferred “SKOCK Order-of-Merit” at the 46th Skoch Summit.

Best Customer Experience Award of the Year (Financial Sector) by KamiKaze

Best Customer Experience Award of the Year (Financial Sector) by KamiKaze
This award recognises the efforts undertaken by an organisation in the area of customer service & customer experience to improve customer relationships and building long term profitability. The primary parameters considered for this award were; initiatives taken to simplify customer service processes, use of automation to deliver superior customer experience and ROI delivered through the changes.

ICAI Awards for Excellence in Financial Reporting

ICAI Awards for Excellence in Financial Reporting Annual Report FY 2014-15 under the Category III – Insurance Sector
The award jury comprised of eminent personalities from regulators & industry experts and was headed by Shri M. Damodaran, Former Chairman of Securities and Exchange Board of India (SEBI). The parameters for evaluation were on the basis of degree of compliance with accounting standards, statutory guidelines and other relevant pronouncements, in each category. Based on the rigorous evaluation process, out of 175 participants, 12 awards were given; and HDFC ERGO General Insurance Company Limited was the only one to receive the Gold Shield. We are proud to receive this Gold Shield again after FY 2012-13.

CMS Outstanding Affiliate World-Class Service Award 2015

CMS Outstanding Affiliate World-Class Service Award 2015 by Chubb Multinational Solutions
This award appreciates our efficient services and continued support with Chubb Multinational Solutions.It also embarks our outstanding service rendered to the mutual customers.The award recognizes exceptional performance in the following criteria:

1) Policy issurance and service levels
2) Duration of relationship with Chubb
3) Nomination by Chubb Multinational Account Coordinators
4) Recommendation of affiliate network managers

iAAA rating by ICRA

iAAA rating by ICRA
The Company has been rated iAAA by ICRA (an associate of Mooby’s Investors Service) indicating highest claim paying ability. This rating denotes company’s fundamentally strong position and prospect of meeting policyholder obligations as the best. The rating takes into account the company’s strong parentage, its leadership position amongst the private sector general insurers in the country, balanced and diversified portfolio, prudent underwriting practice and reinsurance strategy.

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ISO Certification

ISO Certification
HDFC ERGO has been awarded the ISO 9001:2008 certification for their processes relating to the below functions:
1) Operations & Services
2) Customer Experience Management
3) Claims Management


This certification validates HDFC ERGO’s conformity with internationally established standards for quality systems and assurance in Operations, Claim processing and Customer Service. The certification is a validation of the controls that have been built in place to ensure that the needs and expectations of customers are met. This certification ensures that the Company's products and services are the most compliant with the existing market standards and requirements.

The ISO certification for the above defined functions have been provided for the below defined scope:

a) Customer Experience Management – Services related to Resolution of Customer Queries and Complaints through Call Centre and Related Processes

Processes covered under the CEM certification include:

1) Inbound call center & Email management
2) Quality & Training
3) Grievance Management


b) Claims – Providing Services Pertaining to Claims Lodged by our Customers for our General Insurance Products through In House Health Claims Services, Network of Surveyors, Third Party Administrators and other Agencies

Processes covered under the Claims certification include:

1) Motor OD & TP Claims management
2) Management of claims for Retail, Corporate, Travel, Fire Marine & Engineering
3) Health Claims Services


c) Operations & Services – Policy Issuance and Servicing of our General Insurance Products for Retail and Corporate clients and Facilities Management including Procurement and Administration

Processes covered under the O&S certification include: 1) All central O&S operations, including policy & endorsement issuance for Retail, Corporate, Bancassurance, Rural Line Operations
2) Logistics Control Unit
3) Branch Operations function including inwarding, premium cheque management, walk-in customer management, cover note management, policy / endorsement issuance
4) Banking Operations
5) Admin & Procurement including facilities management and branch administration

The locations covered under the certification included the below:
1) Corporate Office, Mumbai
2) Local branches

a) Lower Parel, Mumbai
b) Borivali, Mumbai
c) Chennai, Mylapore
d) Chennai, Tynampet
e) Bangalore
f) Connaught Place, New Delhi
g) Nehru Place, New Delhi

 


The ISO certification has been provided considering the internal processes of the organization are in line with the standards required to provide customer satisfaction. It is also an acknowledgement of the standardization and uniformity of processes being followed across all branches & locations.

View CEM ISO certificate       View Claims ISO certificate       View O&S ISO certificate

Best Insurance Company in Private Sector - General

Best Insurance Company in Private Sector - General


HDFC ERGO General Insurance awarded BEST INSURANCE COMPANY IN PRIVATE SECTOR - GENERAL by the World HRD Congress at ABP NEWS - Banking, Financial Services & Insurance Awards 2014.
This award underlines the best-of-the-best practices of the BFSI Industry based on the strategy, security, customer service, and the future technology challenges and innovations.The award has been selected basis customer poll and analysis by a bench of jury.

HDFC ERGO is awarded BEST GENERAL INSURANCE COMPANY in INDIA by International Alternative Investment Review (IAIR)

HDFC ERGO is awarded BEST GENERAL INSURANCE COMPANY in INDIA
by International Alternative Investment Review (IAIR)

The event was organized by The Excellence in Global Economy (4th Edition), Hongkong on 28th Feb'14. This award was based on an independent survey and was analyzed considering the Leadership, Innovative Services & ability to be responsive to the customers' needs with a dynamic approach & a variety of products.

Gold Shield ICAI Awards for Excellence in Financial Reporting for the year 2012-13

Gold Shield ICAI Awards
for Excellence in Financial Reporting for the year 2012-13



HDFC ERGO has been awarded Gold Shield ICAI Awards for Excellence in Financial Reporting for the year 2012-13 under the Category III – Insurance Sector by Institute of Chartered Accountants of India (ICAI). The award has been selected by the panel of judges on the basis of degree of compliance with the Accounting Standards, Statutory Guidelines and other relevant pronouncements. Mr. T. S. Vijayan, Chairman, IRDA was the Chairman of the Jury committee for the award.

HR Excellence through technology award

HR Excellence through technology award
at Asia's Best Employer Brand Awards 2012

These awards are hosted by Employer Branding Institute, World HRD Congress & stars of the Industry Group. CMO Asia has been a strategic partner & the awards are endorsed by Asian Confederation of Businesses. These awards are presented to Individuals and Organizations who have surpasses levels of excellence and set an example of being a Role Model & Exemplary Leader. The objective at core is benchmarking talent & HR practices.

HR Excellence through technology award

BEST GENERAL INSURANCE COMPANY in INDIA
by International Alternative Investment Review (IAIR)



The event was organized by The Excellence in Global Economy (3rd Edition), Hongkong on 22nd Feb'13. This award was based on an independent survey and was analyzed considering the Leadership, Innovative Services & ability to be responsive to the customers' needs with a dynamic approach & a variety of products.

Best Employer Brand Award by IPE BFSI

Best Employer Brand Award by IPE BFSI
This award is presented to those who have surpassed levels of excellence and set an example of being a Role Model & Exemplary Leader in Human Resources. The objective at core is benchmarking talent & HR practices.

best Investor Education & Category Enhancement – Insurance by UTV dloomberg - Financial Leadership Awards 2012

Best Investor Education & Category Enhancement – Insurance by UTV Bloomberg - Financial Leadership Awards 2012
HDFC ERGO is declared as a winner under "Best Investor Education & Category Enhancement – Insurance" category by UTV Bloomberg - Financial Leadership Awards 2012.
The shortlisting for award in this category was decided based on new innovative products offered to the policyholders, initiatives taken on educating the existing and prospective policyholder, ease of navigation on the website, efficient claim support, complaint resolution rate and the number of complaints received in relation to the market share of the company. The final call on the winner has been taken by the external Jury. It is a single award across life and general insurance companies.

HDFC ERGO is awarded for Excellence in General Insurance

HDFC ERGO is awarded for Excellence in General Insurance
Health Insurance by International Alternative Investment Review (IAIR)
The event was organized by The Excellence in Global Economy (4th Edition), Hongkong on 22nd Nov’13. This award was based on an independent survey and was analyzed considering the parameters like Sustainability, Business Results, Strategic Development, High Quality of Services & Leadership.

ICAI Awards for Excellence in Financial Reporting

ICAI Awards for Excellence in Financial Reporting
HDFC ERGO has been awarded with ICAI Awards for Excellence in Financial Reporting by Institute of Chartered Accountants of India (ICAI) under the Category IV – Insurance Sector. The award has been given on the basis of degree of compliance with the accounting standards, statutory guidelines and other relevant pronouncements. The panel of judges had reviewed the accounting practices adopted by the participating enterprises in the preparation of financial statements and the policies adopted for disclosure and presentation of financial statements and other information in the annual reports without regard to their financial condition and operating performance.

ICAI Awards for Excellence in Financial Reporting

ICAI Awards for Excellence in Financial Reporting
HDFC ERGO has been awarded with ICAI Awards for Excellence in Financial Reporting by Institute of Chartered Accountants of India (ICAI) under the Category IV – Insurance Sector. The award has been given on the basis of degree of compliance with the accounting standards, statutory guidelines and other relevant pronouncements. The panel of judges had reviewed the accounting practices adopted by the participating enterprises in the preparation of financial statements and the policies adopted for disclosure and presentation of financial statements and other information in the annual reports without regard to their financial condition and operating performance.

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