HDFC ERGO COVID-19 Assistance

During this difficult time, HDFC ERGO supports ‘Stay Home, Stay Safe’ initiative to fight against COVID-19 crisis. At HDFC ERGO, meeting our customer requirements has always been a top priority. Today, we continue to fulfil your needs with our commitment to serve you the best. During these trying times, we are working from home to ensure your queries are resolved and you don’t face hassle while processing claims, buying policies or for raising any service-related requests. We urge you to use our digital modes for any service request for your existing policy or for buying any new policy as much as possible.

FAQs on COVID-19 related Claims

Yes. Your health insurance policies with HDFC ERGO covers hospitalisation expenses to Corona Virus (COVID-19) subject to all terms and conditions of the policy.
Admissibility criteria will be defined by medical management protocols for treatment, evaluation and quarantine suggested by Government along with the terms and conditions of the Health Insurance Product.
Quarantine is covered if associated with treatment in a registered medical facility as per the terms and conditions of the Health Insurance Product. Quarantine just for isolation without any treatment is not covered.
When there is hospitalization for the treatment of COVID-19, confirmatory test will be covered as part of hospitalization and pre/post hospitalization claim.
Customer can take cashless in a network hospital while hospitalized or can file for reimbursement after discharge from the Hospital.
Domiciliary treatment is not covered for COVID-19.
Extension of policy cover is not permitted under motor insurance, in case the renewal of motor policy is missed prior to policy expiry the policy is considered to lapse. However, as a considering the COVID-19 situation special relaxation has been permitted offering continuity of policy coverage motor third policies expiring between 25th March 2020 to 3rd May 2020, Customer can renew such policies with continuity of cover up to 15th May 2020.
Motor comprehensive policies cover the accidental damages in non-moving vehicles as well. Damages caused due to rodent bite is also covered in our motor comprehensive policy.
The grace period for renewal of policies falling due during the lockdown period between 25.03.2020 to 03.05.2020 is extended upto 15.05.2020 for payment of premium without losing continuity benefit.

Quick links for "Self Help"

 

Policy renewal
Willing to know about your policy due date or wish to renew your policy then click here
Claim registration
If you wish to make raise a claim request for your motor or health insurance policy click here
Claim status
To check your claim status and upload pending claim related documents click here
Know your policy details
If you wish to know more about the coverage of your existing policy and more details then click here
Email Policy / 80 D tax certificate
If you wish to get your policy copy & 80D Tax certificate in your mail inbox then click here.
Make changes in your policy
If you wish to make any changes to your existing policy you can click here.

Our helpline numbers for assistance

COVID-19 Specific Support

If you need any support related to COVID-19 then reach us at +91-7208092831

 

Still not happy with the responses?

In case your queries are still not resolved or not happy with the resolution please feel free to

Call us on +917208092832 or write to us at grievance@hdfcergo.com

For agents related assistance

We request our agents to get in touch with the respective sales manager or follow the escalation hierarchy

For new policy buying assistance

To get assistance for buying new policies call us on 1800 2666 400

HDFC ERGO's Assistance Guide

Claim Process - Reimbursement & Cashless Claims

We have simplified the claim process for health insurance cashless and reimbursement procedures. To know more about the claim processes and list of documents. Click here


Read Coronavirus Related Information

To read more about COVID-19 related prevention measures and how it impacts your health insurance plan Click Here 


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