Indian Travellers Put Service First and People Over AI, Survey Finds
Logo

Home

News

Travel Insurance

Indian Travellers Put Service First And People Over Ai Survey Finds

Indian Travellers Put Service First and People Over AI, Survey Finds

In a marked departure from trends in neighbouring markets, Indian travellers emphasise service excellence and human validation over cost savings and full automation, according to a recent Qlik-YouGov study. The survey found that 46 % of respondents ranked better customer service as their top priority when sharing travel data, compared with just 37 % who placed deals and discounts first. At the same time, 41 % said they trust human recommendations when making travel decisions, while only 26 % said AI holds that level of trust.  This attitude is attributed to the complexity of India’s travel ecosystem, where flights, trains, apps and local transport often overlap, making dependable human support a key differentiator. The findings challenge travel platforms to design hybrid models that combine AI-driven planning with human-centred verification and transparent decision–making. 
\
Source: indiatimes.com

Was this article helpful?

Secure Your Future Today!

Share your details to explore
the best insurance options for you.

Secure Your Future Today!Secure Your Future Today!
Get more done
Here logo

Manage your policies, claims, and info on the go!

Related News

Related News
Easiest way to manage your HDFC ERGO policies is Here

Download our new mobile app Here to manage your insurance policies

Here QR

Scan To Download

Latest News

Latest News