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Get access to cashless treatment anytime, anywhere!


Customers can now avail cashless treatment and quality healthcare even at a non-network hospital of HDFC ERGO. Focus on your recovery while we take care of the rest.

Process to follow to avail cashless facility at a non-network hospital of HDFC ERGO:

  1. Intimate HDFC ERGO 48 hours prior to admission along with hospital details in case of planned admission
  2. Intimation shall reach HDFC ERGO within 48 hours in case of an emergency admission along with hospital details.
  3. The request shall be sent via an email to HDFC ERGO at nnpreauth@hdfcergo.com
  4. Intimation request (as defined in point 1 and 2) can also be sent at this address:
    HDFC ERGO General Insurance Company Ltd., 5th Floor, Tower-A, Steller IT Park, C-25, Sector 62, Noida – 201309, Uttar Pradesh
  5. Cashless facility will depend on acceptance by the respective hospital / healthcare provider.
  6. Cashless request will not be processed in case the hospital is part of the excluded hospital list. Click here to check the list of excluded hospitals from the scope of coverage for Cashless and Reimbursement services.
  7. Please refer to our website www.hdfcergo.com to check the details before admission.

Mandatory details need to be provided as mentioned below:

  • Hospital Name
  • Hospital Address
  • PIN Code
  • City
  • State
  • Hospital’s Contact Person
  • Hospital Contact No.
  • Email ID

For policies serviced through Third Party Administrator, please intimate the pre-authorization request as per below details:

TPA NAME TPA ADDRESS CONTACT NO EMAIL ID DEPARTMENT
Family Health Plan Insurance TPA Limited GR.Floor,Srinilaya-Cyber Spazio, Road No.2 Banjara Hills, Hyderabad-500034 1-800-425-4033 cashless@fhpl.net PREAUTH TEAM
Medi Assist Insurance TPA Pvt. Ltd 58/1A, Singhasandra Village, Hosur Main Road, Begur Hobli, Bangalore South Taluk, Karnataka - 560 068 040-68178555 intimation@mediassist.in CASHLESS TEAM
Raksha Health Insurance Pvt. Ltd. Plot No.- 42 A, 1st & 2nd Floor, Victor Building,  Faridabad - 121002 18001801444 cashless@rakshatpa.com CASHLESS ENQUIRY
Paramount Health Services & Insurance TPA Plot No.A-442, Road No-28, Wagle Estate, Ram Nagar, Thane West - 400604 18001801444 al.request@paramounttpa.com CASHLESS ENQUIRY
Health India Insurance TPA service Pvt Ltd Neelkanth Corporate IT Park, 406-412, Kirol Road, Vidyavihar (W), Mumbai- 400086 022 40881000 crm@healthindiatpa.com CASHLESS ENQUIRY
Vidal Health Insurance TPA PVT. LTD Tower 2, 1st floor, SJR I Park| EPIP Area| Whitefield| Bangalore-560066 080-28004114  Preauth@vidalhealth.com CASHLESS ENQUIRY
Volo Health Insurance TPA Pvt Ltd Plot No.172, JP House, 2nd floor, Lane 2, Westend Marg, Saidulajab, Near Sakey Metro Station, New Delhi -110030   cashless@volohealthtpa.com CASHLESS ENQUIRY
Safeway Insurance TPA Pvt Ltd  815, Vishwa sadan, District Centre, Janakpuri – 110058 011-45451300 info@safewaytpa.in CASHLESS ENQUIRY


Disclaimer:HDFC ERGO General Insurance Company Limited. IRDAI Reg. No. 146. CIN: U66030MH2007PLC177117. Trade Logo displayed above belongs to HDFC Bank Ltd and ERGO International AG and used by the Company under license.