FAQs
FAQs

Student Suraksha Insurance FAQs

Can the Travel Policy be extended?

The extension under the policy shall be provided subject to the following conditions:

  • The original policy period has not expired
  • The sum insured shall not be enhanced
  • There is no claim during the original policy period
  • Declaration of good health shall be provided by the insured
  • Extension premium has to be paid before actual extension is affected
  • The entire policy period along with Extension does not exceed 2 years
  • Please note that extension on a policy can be availed only once during the risk period.

 

How do I extend my Policy?

Please send a request mail to Care@hdfcergo.com for extension of policy along with health declaration attached to it. You will receive a response from us with the detailed procedure and the additional premium amount.

For how many days can the Policy be extended?

The total policy period including extension should not exceed 2 years.

Can the sum insured be increased?

The Sum Insured cannot be increased.

Can the Policy be cancelled?

The policy may be cancelled via request on Email/Fax. The intimation of cancellation has to reach us within 14 days of policy issuance. If the policy has already incepted, a copy of all 40 pages of the passport needs to be submitted as a proof that the journey has not been undertaken. Cancellation charges of Rs. 250/- shall be applicable and the balance shall be refunded.

What does 'Deductible' mean?

Deductible means the amount of a claim that has to be borne by the insured.

Whom do I need to contact to make changes or correction in my Policy?

You can send the request mail for changes to Care@hdfcergo.com with complete details. On receipt of the request the endorsement will be processed within 7 to 10 days and the documents will be mailed to you on your registered email address.

Where can one avail the claim forms?

On registration of a claim, claim form will be sent to you by post, e-mail or fax along with the list of documents required for assessing the claim. The claim form is also available on our website.

Can the plan coverage period be reduced?

No refund is allowed for curtailment of risk.

Will the claim be settled on my return to India?

Claims are settled on the receipt of original documents.

Whom to contact in case of hospitalization?   How do I file a claim?

In the event of a covered hospitalisation and to register claims, you can contact our 24 hour Helpline Centre through any of the below contact points. Kindly mention Policy Holders’ Name, Policy Number, Insurance Company, Passport Number while seeking assistance.

  • International Toll Free Number : +800 08250825
  • Landline no (Chargeable) : +91-120-4507250
  • Fax no: +91-120-6691600
  • Email id : travelclaims@hdfcergo.com
  • Address: HDFC ERGO General Insurance Company Limited 5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, India - 201301

 

How to contact us?

For queries & claims call : 1800 2 700 700 / 1800 226 226
Fax : 022-66383669 / 66383699
E-Mail : care@hdfcergo.com
Write to us : HDFC ERGO General Insurance Company Limited
(Corporate office) 6th floor, Leela Business Park, Andheri Kurla Road,
Andheri (East), Mumbai - 400 059

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