Grievance Redressal Procedure
At HDFC Ergo General Insurance, we are committed to serve our customers to their
satisfaction by providing fast, fair and friendly services at all times.
However, should a customer feel that our services need improvement and wish to lodge
your feedback / complaint, you may:
- Call our 24X7 Toll free number 1800-2700-700 from any Landline & Mobile or 1800-226-226
from MTNL or BSNL Phone.
- For lodging a complaint online, email us to our
customer service desk at firstname.lastname@example.org.
After investigating the matter internally, we will send our response within a period
of 10 days.
In case the resolution is likely to take longer time, we will inform you of the
same through an interim reply.
Escalation Level 1
For lack of a response or if the response provided does not meet your expectation,
you can write to: email@example.com
Or Click here to
submit the grievance online
After examining the matter, final response would be conveyed within a period of
15 days from the date of receipt of your complaint on this e-mail id.
Escalation Level 2
In case, you are not satisfied with the decision/resolution of the above office,
or have not received any response within 15 days, you may write to:
Escalation Level 3
If after following Escalation Level 1 and 2 as stated above your issue remains unresolved,
you may approach the Insurance Ombudsman for Redressal.
Contact Details of Insurance Ombudsman –