Motor Insurance Claims

Travel Insurance

How to file a Claim

  • If you are abroad, please contact +800 08250825 (International Toll Free). Incase you are dialling from India, please contact 01204507250 (Chargeable)
  • Our Claims Service Representative will guide you on the claim procedures and documents required
  • A claim form will be forwarded to you by mail, email or fax
  • Complete the claim form relevant to the nature of loss as indicated below.
  • Kindly mail us scanned images of your claim documents on processing@hdfcergo.com , with cc to travelclaims@hdfcergo.com or fax us on +91-120-6691600 within 30 days from date of loss.
  • Attach the documents mentioned against the claim type

    Documents required for Claims :-
    Accidental Death
    • Attached Claim form (Page 1,2, Section A, Section C ) duly filled & signed by the treating doctor.(Mandatory Document)
    • Consultation Note OR Emergency Room's doctor medical report OR Relevant Treatment Papers OR Discharge Summary. (Mandatory Document)
    • Copy of the passport showing the date of entry journey from India.
    • All relevant Original Invoices for the expenses incurred.
    • Receipt OR Any other document suggestive of payment made to the hospital.
    • Postmortem Report or Coroner’s Report
    • Death Certificate.
    • Final police inspection report.
    • Copy of cancelled cheque
    Emergency Medical Expenses
    • Attached Claim form duly completed (Page 1,2,3 with Section B, Section C -mandatory).
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Payment receipt for all invoices OR any other document suggestive of payment made to the hospital.
    • Copy of cancelled cheque
    Emergency Medical Expenses - Accident Only
    • Attached Claim form duly completed (Page 1,2,3 with Section A,Section B, Section C -mandatory).
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Payment receipt for all invoices OR any other document suggestive of payment made to the hospital.
    • Police FIR report, if applicable
    • Copy of cancelled cheque
    Emergency Dental Treatment
    • Attached Claim form (Page 1,2,3 with Section B, Section C -mandatory) duly completed and signed by the claimant
    • Consultation note or Emergency Room's doctor medical report
    • Relevant treatment papers or Discharge Summary.
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • All relevant Original Invoices for the expenses incurred.
    • Copy of cancelled cheque
    Loss Of Baggage & Personal Documents
    • Attached Claim Form (Page 1,2,3 with Section F) duly completed and signed by the Insured.
    • Original FIR Report to be obtained from the relevant police authority in the event of loss or theft.
    • Copy of the old passport of the employee, if available. (In case of loss of passport)
    • For claims involving jewelry, submit original or certified copies of valuation certificates issued prior to the commencement of the Period of Insurance.
    • Original embassy receipts OR Passport office Receipts for the replacement of Passport. (In case of loss of passport)
    • Emergency travel certificate. (In case of loss of passport)
    • Copy of the new passport. (In case of loss of passport)
    • Copy of cancelled cheque
      Please Note: Personal Documents means an Insured Person’s identity card (if applicable), ration card, voter identity card, passport, driving licence and car licence.
    Checked Baggage Loss (Including Baggage Damage)
    • Attached Claim Form (Page 1,2,3 with Section D) duly completed and signed by the Insured.
    • Original Property Irregularity Report (PIR) from airlines.
    • Claim form submitted to airlines, mentioning the details items lost/damaged, with their respective cost. (Mandatory)
    • Baggage Loss/Damage Report OR letter from airlines OR any other document from airlines confirming the loss of items.
    • Copies of Boarding Pass, Ticket and Baggage tags.
    • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
    • Details of Compensation received from Airlines If Any.
    • Original Bills/Receipts for the items lost.
    • Copy of cancelled cheque
    Baggage Delay
    • Claim Form (Page 1,2,3 with Section F – duly completed and signed by the Insured.
    • Original Property Irregularity Report (PIR) mentioning the date and time of loss.
    • Letter from airlines mentioning the duration for which baggage delay has taken Place or any other document suggestive of proof of period for which baggage delay has taken place. (Mandatory)
    • Copies of Boarding Pass, Ticket and Baggage tags.
    • Copy of Passport showing the date of entry and exit related to journey (to & fro) from India.
    • Details of compensation received from airlines If any.
    • Original Bills/Receipts/Invoices for the necessary emergency purchases of toiletries, medication and clothing that he/she needed to buy during the period of baggage delay.(Mandatory)
    • Copy of cancelled cheque
      Please Note: Claim payment can be made only against the receipts for expenses directly resulting from baggage delay.
    Trip Cancellation
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Letter from insured mentioning the reason of trip cancellation with related proof
    • Proof of travel and accomodation expenses made in advance for the trip
    • Details of refundable amount from the airlines for tavel tickets
    • Copy of cancelled cheque
    Trip Interruption
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Letter from insured mentioning the reason of trip cancellation with related proof
    • Proof of travel and accomodation expenses made in advance for the trip
    • Details of refundable amount from the airlines, hotel booked in advance
    • Copy of cancelled cheque
    Loss of Cash
    • Attached Claim form (Page 1,2,3 ) duly completed and signed by the claimant
    • Original/Photo Copy of FIR Report to be obtained from the relevant police authority in the event of loss or theft. This is a written proof confirming that the loss has occurred due to theft.
    • Documentation of Cash withdrawal/Travelers cheques, occurring within seventy-two (72) hours of the commencement of an Insured Journey that supports the amount of the claim.
    • Details of refundable amount from the airlines for tavel tickets
    • Copy of the passport showing the date of entry and exit related to journey (to & fro) from India.
    • Copy of cancelled cheque
    Flight Delay
    • Attached Claim form (Page 1,2,3 with Section H is mandatory) duly completed and signed by the claimant
    • Invoices related to List of essential purchases made, such as meals, refreshments or other related expenses directly resulting from the flight delay. (mandatory)
    • Confirmation letter from the airlines clearly stating the duration and the reason for flight delay (Mandatory)
    • Copies of Boarding Pass, Ticket.
    • Copy of cancelled cheque
      Please Note: Claim payment can be made only against the receipts for expenses directly resulting from flight delay.
  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • Please retain a copy of the documents sent for your records.
  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • You may also send the claim form with annexures to our Claims Processing Cell at the following address :
    HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,
    Andheri Kurla Road,
    Andheri – East,
    Mumbai- 400 059,
    India
" All claims are subject to approval by Surveyor appointed by HDFC ERGO GIC LTD "
arrow