Personal Accident Claims

For seamless processing of claims make sure to submit below details healthclaims@hdfcergo.com

What Should be done Who Will Do it
Claim Registration
Call on HDFC ERGO Toll free Health line 1800 2700 700 to register the claim Policy Holder
Submission of Documents
Sumbit all original documents along with duly signed claim form.Click Here to download
claim form
Policy Holder
Approval of Claim
HDFC ERGO will scrutinize all documents and approve the claim. In case additional information or documents are required, HDFC ERGO will call for the same and upon satisfactory receipt of all necessary documents the claim will be settled by HDFC ERGO HDFC ERGO
Status Update
You will be updated through SMS/Emails on every stage of the claim Track your claim HDFC ERGO
Settlement of claim
On receipt of complete documents, the claim would be processed and payment will be made through NEFT HDFC ERGO

On receipt of complete documents, the claim would be processed as per Policy terms and conditions within 7 days of last documents received (received ( please note In case of internal verification the final stand will be confirmed with 30 days of last documents received by HDFC ERGO/ TPA )

Accidental Death Sarva Suraksha

  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)

Accidental Death Home Suraksha Policy

  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • Outstanding Loan Statement from financer
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)

Accidental Death Individual Personal Accident

  • Duly filled and signed Claim Form
  • Death Certificate from Muncipal Corporation
  • FIR or MLC Copy
  • Post Mortem Report or Cause of death certificate from treating doctor
  • NEFT details for payment: Cancelled cheque in the name of nominee or bank statement/1st page of passbook copy attested by bank
  • Last Income tax return (ITR)
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of nominee - Aadhar card, Passport, Driving license, Voter ID, etc
  • Blood analysis report or Histopathology or Chemical viscera (If done)

Accidental Hospitalization and Hospital Cash*

  • Duly filled and signed Claim Form
  • Discharge Card / summary
  • Original Hospital Final Bill with payment receipt, Original Medicine Bills, Prescriptions and Original Investigation reports
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer/nominee) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer/nominee) - Aadhar card, Passport, Driving license, Voter ID, etc
  • FIR / MLC Copy (if done)
  • *Hospital Cash cover only for IPA

Temporary Total Disablement

  • Duly signed filled claim form
  • Copy of discharge card/summary
  • Copy of investigation reports like X-RAY / MRI / CT scan etc
  • Fitness certificate from treating doctor
  • Leave certificate from employer (if salaried) / ITR of last 2 years (if own business)
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc

Broken Bones

  • Duly signed filled claim form
  • Copy of discharge card/summary
  • Copy of investigation reports like X-RAY / MRI / CT scan etc
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc

Critical Illness Sarva Suraksha

  • Duly filled and signed Claim Form
  • Investigation Reports and other related documents reflecting Critical Illness diagnosis
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer/nominee) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer/nominee) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Copy of discharge card /death summary

Critical Illness Home Suraksha Policy

  • Duly filled and signed Claim Form
  • Investigation Reports and other related documents reflecting Critical Illness diagnosis
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer/nominee) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer/nominee) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Copy of discharge card /death summary
  • Outstanding loan statement from financer

Garage Cash

  • Duly filled and signed Claim Form
  • Repair estimate
  • Final repair bill
  • Settlement letter of main motor insurance claim
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank

Loss of Job

  • Duly filled and signed claim form
  • Termination letter issued from the employer with the reason for termination
  • Form 26 AS
  • EMI confirmation statement from financer (HDFC LTD / HDFC Bank LTD) from where the loan is granted
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc

Credit Sheild

  • Outstanding loan statement from the financer

Permanent Total Disablement/Permanent Partial Disablement

  • Duly filled and signed Claim Form
  • Disability Certificate from Government Hospital
  • All treatment papers and Investigation report
  • FIR / MLC Copy
  • NEFT details for payment: Cancelled cheque in the name of Payee (proposer) or bank statement/1st page of passbook copy attested by bank
  • For all claims amounting 1 lakh and above: KYC form along with photocopy of any one KYC document of Payee (proposer) - Aadhar card, Passport, Driving license, Voter ID, etc
  • Outstanding loan statement from financer in case of 100% disability*
  • *Required for SS and HSP

Child Education (add-on with death)

  • Birth Certificate of the child/ Aadhar Card of the child/ Ration Card
  • School ID card
  • Copy of Fee receipt of school/college

Claim documents to be send to below address
HDFC ERGO General Insurance Co. Ltd. 5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301

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