Home Insurance

The policy cover starts 1 day after purchasing the policy online.

The following events are covered under the policy:

• - Fire
• - Burglary/theft
• - Electrical Breakdown
• - Natural Calamities
• - Manmade Hazards
• - Accidental Damage

The policy does not cover the following:

• - War
• - Precious Collectibles
• - Old Content
• - Consequential Loss
• - Wilful Misconduct
• - Third-Party Construction Loss
• - Wear and Tear
• - Cost of Land
• - Properties Under Construction

Yes. You can avail of the policy and it will cover the structure of your house as well as any belongings inside the house that belong to you.

Yes, while this was not the case earlier, but now, insurance companies consider the compound wall to be a part of the building. As per Honourable Supreme Court of India, the term building needs to be read where it includes structures outside of the main structure. These external structures can be garage, stable, shed, hut or another enclosure. So, compound walls are now considered to be covered by home insurance.

The insurance cover starts from the date and time mentioned in the policy under the section of Date of Commencement. You can find the date of commencement in the policy schedule. Keep in mind that your policy will not cover anything before the date of commencement even if you have made full payment of the policy premium. Also, the date of policy expiry will be calculated on its basis.

Yes. The policy offers discounts of up to 45%, including security discount, salaried discount, intercom discount, long-term discount and more.

An occupied homeowners policy applies to a home in which the owner resides within the house he or she owns. The cover in this case is applicable to both the house and its contents. A non-owner occupied policy applies to a case where the owner has bought the property for the purpose of rental income. In this case the cover applies only to the contents of the house.

The company is not bound by any assignment of this insurance without prior consent.

Yes. The policy offers several add-ons such as portable electronics cover, jewellery and valuables cover, terrorism cover, pedal bicycle cover, etc.

Once the property that has been insured is sold by the policyholder, the said policyholder ceases to hold any more insurable interest in the policy. As a result, the policy also ceases to be able to provide any protection to the policyholder. The new homeowner is required to get a new home insurance policy from an insurer. The original policyholder should inform the insurer about the sale for policy cancellation.

There are two methods of assessment used:

1. New for Old Basis: The item damaged beyond repair is replaced with a new one or the insurer pays the cost in full of the item irrespective of its age, subject to the maximum sum assured.
2. Indemnity Basis: Sum insured will be equal to the cost of replacement of the property with one of the same kind and same capacity minus the cost of depreciation.

You can make a claim either of these three modes:

• - Phon: Call 022 6234 6234/ 0120 6234 6234.
• - Text: Drop a WhatsApp text on 8169500500.
• - Email: Write us an email at care@hdfcergo.com

To check your policy claim status follow these simple steps:

• 1. Log on https://www.hdfcergo.com/claims/claim-status.html
• 2. Enter your policy number or email/registered phone number.
• 3. Verify your contact details
• 4. Click on check policy status.

Your policy details will be displayed to you.

The claim amount is either transferred through NEFT/RTGS directly to your bank account linked with the policy or via a cheque.

A FIR might be necessary for home insurance claims, particularly in case of impact damage like a vehicle ramming into the building, cases of damage caused in riots, strikes, malicious events, theft, burglary or the house being broken into. Generally, the home contents that are damaged or lost in such cases, as well as the damage caused to the home building, will be covered within the limits of repair costs.

Renewing an existing HDFC ERGO policy is simple and hassle free. Simply provide your policy number along with the documents of your residential property and you are done.

You can renew the policy for any duration between 1 year to 5 years.

In case you have made renovations or added contents to the house that have significantly increased the value of your property, you might want an increased coverage to secure the same. In such a case the amount of premium would go up. However if you do not want to increase the coverage, you can renew the policy with the old premium.

To arrive at a property valuation, the built up area of the property is multiplied by the cost of construction.