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HDFC Ergo Claims
Claim
Travel Insurance
How to file a Claim
  • In case of any event leading to a claim under the policy, Please call our Service Provider M/s. International SOS on Ph: +9111 4189 8872 / +9111 4189 8800 Fax:- 011 - 4189 8801
  • Our Claims Service Representative will guide you on the claim procedures and documents required
  • A claim form will be forwarded to you by mail, email or fax
  • Complete the claim form relevant to the nature of loss as indicated below.
  • Attach the documents mentioned against the claim type

    Documents required for Claims :-
    For Accidental Injury Claims
    • Claim form
    • Police Report, if accident is reported to Police
    • Medical papers, pathology reports, X-ray reports, as applicable
    • For Permanent Disability Claims – disability certificate from reputed surgeon or Hospital
    • For Temporary Total Disability Claims-sick leave certificate from Employer
    • Attending Physician’s statement
    For Emergency Medical Expenses/ Emergency Dental Treatment
    • Claim Form
    • Police FIR, if accident is reported to Police
    • Medical papers, pathology reports, X-ray reports, as applicable
    • Doctor’s prescription and line of treatment suggested
    • Bills and cash memos
    • Attending Physician’s statement
    For Hospital Cash- Sickness Claim
    • Claim Form
    • Hospital Discharge Card
    • Doctor’s certificate and line of treatment suggested
    • Attending Physician’s statement as per ‘Form D’
    For Hospital Cash – Accident Claim
    • Claim Form
    • Hospital Discharge Card
    • Doctor’s certificate and line of treatment suggested
    • Attending Physician’s statement.
    For Accidental Death Claims
    • Claim Form
    • Police Report
    • Post-mortem Report or Coroner’s Report
    • Death Certificate
    • For payment to beneficiary – succession certificate or notarized affidavit certifying legal heir status.
    • Where payment to beneficiary is through notarized affidavit, a letter of indemnity on Rs.200 stamp paper ( please contact us for the indemnity format)
    For Baggage Loss /Personal Effects (including Baggage Delay)
    • Claim Form
    • Airline Tickets
    • Any available receipts for the lost baggage/personal effects
    • Correspondence with the Airline/Carrier
    • Irregularity Report or Loss Notification Report from the Airline/Carrier
    • For Baggage Delay, letter from Carrier confirming reason for delay and duration of the delay
    • For Passport Loss/Document Loss cash receipts for obtaining duplicate documents
    For Trip Cancellation/ Trip Interruption
    • Claim form
    • Copy of travel itinerary
    • Verification of trip payment
    • Original airline tickets, vouchers or cruise documents
    • Copy of trip cancellation statement from airline/cruise line, hotel, itemizing non-refundable charges
    • Copy of any refund cheque or credit voucher
    • Copy of newly purchased- for Trip Interruption only
    • Itemized expense receipts
    For Other Claims Contact us on 9111 2332 2372, for claims guidance

  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • You may also send the claim form with annexures to our Claims Processing Cell at the following address:
  • HDFC ERGO General Insurance Company Limited 6th Floor, Leela Business Park, Andheri Kurla Road, Andheri – East, Mumbai- 400 059, India
  • Please retain a copy of the documents sent for your records.
  • Documents, in addition to those mentioned above maybe called for, depending on the nature of accident and claim lodged.
  • You may also send the claim form with annexures to our Claims Processing Cell at the following address :
    HDFC ERGO General Insurance Company Limited
    6th Floor, Leela Business Park,
    Andheri Kurla Road,
    Andheri – East,
    Mumbai- 400 059,
    India
  • Please retain a copy of the documents sent for your records.
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