Private and Commercial Vehicle
Claim related information*:
Incase of an accident:-
- Call on our customer care toll free number on 1800-2-700-700
- Provide your policy number for reference and register the claim
- Request for help with Towing / Ambulance services (If required), and claim formalities
- If your vehicle can be driven, take it to the nearest dealer / garage.
- Get a repair estimate, fill up the claim form and attach a copy of the registration Certificate and License of the person driving at the time of the accident
- If the garage is within our network, you could avail of Cashless Claims facility. However, if the garage is outside the purview of our network, you would have to get the claim reimbursed subsequently.
- Pay for non accident related repairs, depreciation and a small deductible. We would settle the rest.
- Sign the repairer’s satisfaction voucher and drive off!
Claim form attached as a separate document.
Documents required for Claims:-
- Incase of an accident claim for Loss / Damage to the vehicle:
- Duly filled and signed claim form
- Registration Certificate (RC)
- Driving License of the person driving at the time of the accident
- Policy Copy
- Original repair estimate, repair invoice and payment receipt for non-cashless claims
- Original repair invoice for Cashless Claims In addition to the above documents, the following documents are applicable to Commercial Vehicles only:
- Load Challan
- Fitness Certificate
- Route Permit
- Copy of FIR (First Information Report) lodged at the nearest police station
- Spot Survey (Within 6 hours)
- Incase of loss due to Theft:-
- Duly filled and signed claim form
- Registration Certificate (RC)
- Original Policy Copy
- Copy of FIR (First Information Report) lodged at the nearest police station
- All original keys
- No Trace report confirming that the stolen vehicle is not traceable
- Incase of Legal Liability Claims:-
- Duly filled and signed claim form
- Registration Certificate (RC)
- Driving License of the person driving at the time of the accident
- Original Policy Copy
- Copy of FIR (First Information Report) lodged at the nearest police station
- Any legal notice received by you
- Vakalatnama – Authorizing us to handle the case on your behalf