We have all learnt in our child hood that ‘a friend in need is a friend indeed’. We at HDFC ERGO Claims have this simple but extremely effective saying very close to our heart.

We understand that an insured who has had the misfortune of suffering accident is no position to go through layers of bureaucratese. So we keep things simple for the insured. Simple processes, like a single toll free number for claim intimation, simple documentation and quick and effective claim settlement. And, to ensure that things remain stress free for our insured, we have employed the most complex technology manned by some of the best qualified people in the country. Our entire claim process is based on internet enabled software. Amongst many other advantages, one of the important ones is that qualified loss adjustors can upload their reports, to our mainframe, from even remote parts of the country, in the shortest time frame. So farewell to lost documents and couriers being shuttled from one office to another.

 In fact our claims process, is so systems driven that, no human intervention is actually required from the time of claim intimation to survey. The advantage? Highly efficient, error free processes with very fast turn around times. Example? In case of a claim, the loss adjustor will contact you within 6 hours of intimation and be inspecting your vehicle/loss within 24 hours. And, if you want even faster service, all you have to do is mention at the time of claim intimation, and then? Then all your worries are ours. We will do the running around; ensure that the claim is settled expeditiously.

In case of motor insurance, the almost cashless repairs offered by a large number of approved repairers, ensures that you drive off your car, smiling. Want fast, high quality but low cost repairs and are not sure how to get the same done? No problems, just mentions to our helpful person at the time of claims intimation and she will be happy to guide you to our large number of certified repairers who will even give you a guarantee of the work done!!

The same philosophy extends to all areas where we help our insured in time of need. We have an extensive assistance network in case you need one while travelling abroad. Our representatives will go out of their way to assist you, whether it is a case of lost passport or unexpected illness whilst on your trip abroad. After all, as your insurer we understand what a friendly helping hand can mean in a strange country and unfamiliar environment. Infact, when you call our assistance helpline you will be greeted by a friendly Indian voice, and in your mother tongue if you so desire!!

Our philosophy of excellence in providing service extends to all claim areas. Our health service providers are instructed to go out of their way to ensure that within the policy parameters we ease the load of financial expenses in case of sickness. And certainly, no reading the fine print!!!

For our corporate friends, we have dedicated relationship managers and help desks. And , we assure that our relationship managers will not only burn the midnight oil for you, very soon they will thoroughly know the areas that you need assistance in, enabling us to plan in advance, and have all kinds of contingencies covered , right from day one.

We care for you, for your family. And, whose shoulders are broad enough to lean on, in times of need? Family, off course!!!